Best Buy Return Policy For Laptops

Best Buy Return Policy for Laptops: A Comprehensive Guide

Understanding the Essentials

  • Laptops purchased in-store or online can be returned within 14 days of purchase.
  • Returns require a receipt or proof of purchase.
  • Opened laptops can only be returned for an exchange or store credit.
  • Laptops with physical damage or missing components will not be accepted for return.

Return Guidelines

  1. In-Store Returns: Take the laptop and receipt to the Best Buy store where it was purchased. A store associate will assist you with the return process.
  2. Online Returns: Contact Best Buy customer service to initiate the online return process. You will be provided with a prepaid shipping label to return the laptop.
  3. Exceptions: Custom-built laptops and laptops purchased through third-party sellers may have different return policies.

Exchanges and Store Credit

Opened laptops cannot be returned for a refund. Instead, you can exchange the laptop for an identical one or receive store credit equal to the purchase price.

Warranty and Protection Plans

Best Buy offers extended warranties and protection plans for laptops. These plans can provide additional coverage for repairs and replacements beyond the manufacturer’s warranty.

Frequently Asked Questions (FAQs)

  1. What if I don’t have a receipt? You can provide another form of proof of purchase, such as a credit card statement or order confirmation email.
  2. Can I return a laptop purchased with financing? Yes, but you will need to contact the financing company to cancel the payments.
  3. What if my laptop is defective? You should contact the manufacturer directly for warranty support.
  4. Can I return a laptop that I bought online but picked up in-store? No, you must return it to the store where you picked it up.


Understanding Best Buy’s return policy for laptops is crucial to ensure a smooth return or exchange process. By following these guidelines, you can navigate the return process with confidence and ensure you receive the best possible resolution for your situation.

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