Best Buy Return Laptop

Best Buy Laptop Return Policy: A Comprehensive Guide

Buying a laptop is a big investment, so it’s important to know the return policy in case you change your mind or have any issues with the device. Best Buy offers a generous return policy for laptops, but there are some restrictions and fees you should be aware of.

Return Policy

  • Laptops purchased in-store or online can be returned within 15 days of purchase.
  • The laptop must be in its original condition and packaging.
  • You must have your receipt or proof of purchase.

Extended Return Policy

Best Buy also offers an extended return policy for laptops purchased with a My Best Buy membership. My Best Buy members can return laptops within 30 days of purchase.

Fees and Restrictions

  • There is a 15% restocking fee for laptops returned after 15 days of purchase.
  • Laptops that have been opened or used cannot be returned.
  • Laptops purchased with a financing plan cannot be returned.

How to Return a Laptop

To return a laptop to Best Buy, you can follow these steps:

  1. Bring the laptop, its original packaging, and your receipt or proof of purchase to your local Best Buy store.
  2. Go to the customer service desk and tell the associate that you would like to return the laptop.
  3. The associate will inspect the laptop and verify your receipt.
  4. Once the return is approved, you will receive a refund in the form of your original payment method.


Best Buy’s laptop return policy is generous and easy to follow. If you need to return a laptop, simply bring it to your local Best Buy store within 15 days of purchase and you will receive a full refund. My Best Buy members can enjoy an extended return policy of 30 days. There are some fees and restrictions to be aware of, but overall, Best Buy’s return policy is fair and straightforward.

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